Norwegian’s App with “Pre-Cruise” Mode Enhances the Guest Experience from Start-to-Finish
Norwegian Cruise Line, the innovator in cruising, today announced the complete expansion of its Cruise Norwegian app across its 16-ship fleet.
Developed in-house and designed to enhance the guest experience, the app features a “pre-cruise” mode offering guests a comprehensive planning experience from pre-booking onboard activities, dining reservations, shore excursions and entertainment to accessing their vacation itinerary and leveraging mobile check-in and e-documents for paperless boarding.
When used on board and connected to a ship’s Wi-Fi network, the app offers guests a best-in-class connected experience, allowing them to continue making reservations, book last-minute excursions, view ship activities, send messages and make unlimited onboard calls for a one-time fee of $9.95 per person. Guests can also make outbound calls to nearly every country in the world starting at just $0.79 per minute.
Before disembarkation, guests using the app can track and review their onboard purchases as well as view helpful disembarkation information including immigration and Easy Walk-off details. Those excited for their next cruise vacation can view information about Norwegian’s Cruise Next program, and guests can review their Latitudes Rewards points and learn about onboard tier benefits.
Initially launched in October 2017 on Norwegian Sky, the Cruise Norwegian app was developed to transcend the stages of the travel experience, offering guests a stress-free way to manage their cruise. The app is currently available in English with additional language roll-outs to follow.
“We want to do everything we can to make our guests’ vacations as enjoyable and relaxing as possible,” said Andy Stuart, president and chief executive officer of Norwegian Cruise Line. “Our Cruise Norwegian App, which is now available fleetwide, provides them with the freedom and flexibility to do just that.”
The Cruise Norwegian app is one component of Cruise Freedom, the company’s technology platform aimed at enhancing the guest experience from booking to disembarkation.
About Norwegian Cruise Line
As the innovator in global cruise travel, Norwegian Cruise Line has been breaking the boundaries of traditional cruising for over 52 years. Most notably, the cruise line revolutionized the industry by offering guests the freedom and flexibility to design their ideal vacation on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, its fleet of 16 contemporary ships sail to nearly 300 of some of the world’s most desirable destinations, including Great Stirrup Cay, the company’s private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea, but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveler staterooms, mini-suites, spa-suites and The Haven by Norwegian®, the company’s ship-within-a-ship concept. For additional information or to book a cruise, contact a travel professional, call 888-NCL-CRUISE (625-2784) or visit www.ncl.com. For the latest company news and exclusive content, visit our media center and follow us on Facebook, Instagram and YouTube @NorwegianCruiseLine; and Twitter and Snapchat @CruiseNorwegian.
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